At [ citadel of coffee ], we always strive to provide the best experience for our customers.

If you are not satisfied with your order, please check out our return and exchange policy
1: In case of pickup or takeaway
If the order does not match what was ordered, please contact us immediately .
In case of a problem with the packaging or damage to the order, the order will be replaced or the amount will be refunded based on the evaluation of the condition.

Refund
Refunds are only given in cases where the order is unfit for consumption or does not completely match what was ordered.
A partial refund or a purchase voucher may be provided for use in future orders, depending on the situation.
Refund requests are processed within 3-5 business days via the same payment method used.

How to submit a return or exchange request
To contact us regarding any inquiries or problems with the order, please contact us via:
 [0201559735973]
 [info@citadelofcoffee.com]
Or visit one of our branches during business hours.

We appreciate your trust in us and look forward to serving you always!